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Our Terms & Conditions Shape Your Account

When you open an account with us, you're entering an agreement that protects both you and pirates bonanza.

Account ownership & verificationDeposit and withdrawal rulesDispute resolution process

Jurisdiction, Eligibility and Account Conduct

pirates bonanza Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your eligibility to open and hold an account with pirates bonanza depends on local law in your region. We require players to be of legal age and to verify identity before deposits and withdrawals. Account access depends on completing our anti-fraud and KYC checks. You agree

1
not to use your account for money laundering, fraud, or circumventing regional restrictions. Your account is personal — you may not share login credentials, sell your account, or use automated tools to interact with our lobby. Violation of these terms may result in account suspension or
2
permanent closure, with funds held pending investigation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Contact Us About Your Terms

Our support team is here to answer questions about your account terms, verify your withdrawal eligibility, or help you understand your rights under our policy.

Live Chat Available 09:00–23:00 Indonesia time, seven days a week. Open a ticket from your account settings; our team responds within minutes for urgent account questions.

Email Support Send policy questions to [email protected]. We aim to reply within 24 hours with clarifications on terms, account rules or dispute procedures.

In-Lobby Ticket Log into your account and select Help. Create a ticket directly from the lobby; our agents see your account context and can resolve term-related issues faster.

YOUR ACCOUNT SECURITY

How We Protect Your Data and Account

Your account and payment information are secured through encryption and verified at every login. We store only what we need to verify deposits, process withdrawals, and prevent fraud.

Encrypted Deposits

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We retain transaction records for seven years to comply with financial regulations and protect your withdrawal history.

Account Verification

We verify your identity before your first withdrawal using your registered details. This one-time check prevents fraud and ensures only you access your winnings.

Cookie & Tracking Policy

We use cookies to remember your login and game preferences. You can disable optional cookies in your browser; essential ones keep your account secure and cannot be switched off.

Data Retention

Account data is kept active for 12 months after your last login. Closed accounts are archived for seven years to handle disputes and comply with tax reporting obligations.

Request Your Data

Want to see what we hold about you? Contact [email protected] with your account email. We'll send your full data export within 14 business days.

Dispute Resolution

If you believe a charge or account action violates our terms, open a support ticket with evidence. We investigate within five business days and respond with findings and next steps.

Frequently Asked Questions About Our Terms

Minor violations may result in a warning or temporary account suspension. Serious breaches — such as using bots, sharing your account, or attempted fraud — trigger permanent closure and forfeiture of funds. We'll notify you of the violation and offer a chance to appeal within 14 days.

You agree to the terms when you open your account. Withdrawals depend on completing identity verification and confirming you've read our policy. If you have questions before withdrawing, chat with support; they'll walk you through the process.

Yes. We update terms to reflect new payment methods, regional rules or security improvements. Changes take effect 30 days after posting. If you disagree with an update, you can close your account; active funds are paid out within 24 hours.

If your login is stolen and someone deposits or withdraws without your consent, contact support immediately with proof. We investigate and, if fraud is confirmed, reverse unauthorized transactions. Always keep your password unique and enable two-factor authentication when available.

No. Your account is tied to your verified location. Playing from an unsupported region violates our terms and may result in account closure. Where local law permits, players in Indonesia and neighbouring regions can access the lobby. Check your eligibility with support.

Closed accounts are archived for seven years to handle disputes, tax reporting and chargeback claims. During this time, you cannot reactivate the account. After seven years, we delete personal data unless we're legally required to retain it.

If your withdrawal is declined, we'll email you the reason — often incomplete verification or a security flag. Reply with additional documents or contact support to clarify. Most refusals are resolved within two business days, and funds return to your lobby wallet immediately.

Our Terms & Conditions Shape Your Account

How to Contact Us About Your Terms

How We Protect Your Data and Account

Encrypted Deposits

Account Verification

Cookie & Tracking Policy

Data Retention

Request Your Data

Dispute Resolution

Frequently Asked Questions About Our Terms

01 What happens if I breach the Terms & Conditions?

02 Can I withdraw my money if I haven't read the terms?

03 Do you change the Terms & Conditions?

04 What is my liability if my account is compromised?

05 Can I use the same account in multiple countries?

06 How long do you keep my account data after I close it?

07 What if I disagree with a withdrawal refusal?

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