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Privacy Policy at pirates bonanza

Your account data stays secure with us. We collect only what's needed to verify your identity, process withdrawals through DANA, OVO, GoPay and QRIS, and keep your lobby…

Data stored encryptedWithdrawal verification onlyYour account, your rules
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pirates bonanza Privacy Policy at pirates bonanza
REACH US ANYTIME

How to contact us about your privacy

Email Support Send privacy questions to our data team at [email protected]. Responses within 24 hours on weekdays. Include your account email so we can verify your request.
Live Chat Open chat in the lobby during support hours — 10 AM to 11 PM Jakarta time, seven days a week. Ask to speak with the privacy desk for data access or deletion requests.
Account Settings On desktop or mobile, go to Account → Privacy & Data to see what we hold, request a copy of your records, or ask us to delete your personal information.
DATA SECURITY CORE

How we protect and manage your information

Encryption in Transit

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request travels through SSL encryption. Your payment flow is never exposed, and our servers verify each transaction before it clears your wallet.

Account Access Control

You set a password at signup, and we store only the encrypted hash. Two-factor authentication is available in Account Settings. If you suspect a breach, change your password immediately or email [email protected].

Cookie and Tracking

We place session cookies so you stay logged in and we remember your game preferences. Depends on local law, you can disable non-essential cookies in your browser or request a full cookie list from our privacy team.

Data Retention Windows

Game logs and wallet history stay for five years from last activity. After you delete your account, we remove personal data within 30 days. Depends on local law, some records may be kept for tax or dispute purposes.

Third-Party Game Providers

Studios like Pragmatic Play and Evolution Gaming may see your account ID and bet amounts to deliver live tables and slots. They follow their own privacy rules. We don't share your email or phone with game providers.

Your Right to Request Changes

You can ask us to update, export or delete your data anytime. Go to Account Settings, select Privacy & Data, then choose the action. We'll process it within seven business days.

Privacy Policy questions answered

Yes. In your Account Settings, click Privacy & Data, then 'Download My Data.' We'll email you a file with your name, email, phone, date of birth, game history and wallet transactions within seven days. This also covers DANA, OVO, GoPay and QRIS transaction records tied to your account.

We delete personal data like your name and email within 30 days of closure. Game history and wallet records stay for five years for tax and dispute purposes. Depends on local law, we may retain some records longer if required by authorities in Yogyakarta or other regions.

No. We do not sell or rent your email, phone or name to third parties. Game studios see only your account ID and bet history to run live tables and slots. Where local law permits, we may use your email to send you updates about new game rooms or payment methods.

VPN use depends on local law in your region. Your login will be flagged as unusual activity, and we may ask you to verify your identity via email. If you're traveling, contact our support team first — we can whitelist your new IP so you don't get locked out during withdrawals.

You can ask to delete your account, and we'll remove all personal identifiers within 30 days. Betting history is kept for five years for compliance and tax purposes. If you need records for a specific bet or withdrawal dispute, contact [email protected] within that window.

We don't store your DANA, OVO, GoPay or QRIS credentials. Payment processors handle that securely on their servers. We see only the transaction ID and amount so we can confirm your deposit or withdrawal cleared. Your wallet is updated once the payment provider confirms receipt.

Go to Account Settings and click 'Profile.' Update your email or phone there. If you use your phone to receive withdrawal verification codes, the new number takes effect immediately. We'll send a confirmation to your old email so you can undo changes if needed.

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