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How we handle your account and data

When you open an account at pirates bonanza, your personal details, wallet and gameplay history are protected under our legal framework.

Data security and encryptionClear account termsLocal law compliance
pirates bonanza How we handle your account and data
GET HELP WITH LEGAL QUESTIONS

How to reach our support team about account rights

Questions about your account terms, data rights or how we handle your information? Our support team is available in English and Indonesian, seven days a week.

Live chat Open your account lobby, tap the help icon and start a chat. Our team responds in under five minutes during peak hours.
Email support Send account or legal questions to [email protected]. We reply within 24 hours on weekdays.
Support form Fill out the form on this site under 'Contact Us' if you're not yet logged in. We'll follow up within one business day.
HOW WE PROTECT YOU

Data handling, security and your account rights

We encrypt all data in transit and at rest using industry-standard protocols. Your wallet balance, transaction history and personal details are stored on secured servers.

Encryption

All personal data and wallet transactions use 256-bit SSL encryption. Payment details are never stored on our servers after deposit.

Data retention

We keep account records for seven years for compliance. After account closure, personal data is deleted within 30 days where law permits.

Cookies and tracking

We use cookies to verify your login, prevent fraud, and show you relevant game suggestions. You can disable non-essential cookies anytime.

Password and two-factor

Set a strong password during signup. We offer optional two-factor authentication via SMS or email for extra account security.

Third-party access

We do not share your data with advertisers. Only payment processors and legal authorities (via proper warrant) receive your information.

Request your data

Email [email protected] with 'Data Access Request' in the subject. We send a full copy of your account data within seven days.

Frequently asked questions about legal and account rights

We collect your name, email, date of birth, phone number and residential address. During deposit verification, we may also collect proof of address (utility bill, lease) or a copy of your ID. This information is used only to verify your identity, process payments, and comply with anti-money-laundering laws.

Yes. Contact support and request account closure. We'll disable your login immediately and remove your personal data within 30 days, unless local law requires us to keep transaction records longer. Your wallet must be emptied before closure can be processed.

Withdrawal times depend on your payment method. DANA, OVO, GoPay and QRIS transfers typically arrive within 5–15 minutes. Bank transfers may take 1–3 business days. All withdrawals are verified before processing to prevent fraud and money-laundering.

We may freeze your account temporarily while we investigate unusual login patterns, deposit sources, or withdrawal requests. We'll contact you via email or phone within 24 hours to verify your identity. Once verified, your account is unlocked and full access is restored.

No. We do not sell or share your personal data for marketing. Payment processors see only the details needed to process your DANA, OVO, GoPay or QRIS transactions. Local authorities receive information only with a valid legal warrant.

Your account remains active indefinitely. We do not delete inactive accounts or expire your wallet balance. If you forget your password, use the 'Forgot Password' link on the login page to reset it via email.

Open a support ticket via live chat or email with your account username and the transaction ID from your wallet history. Describe the issue clearly. Our team investigates within 24 hours and reviews game logs to confirm game integrity and fairness.